I was very impressed with the professionalism and efficiency demonstrated by Rob, the manager of the west end Kaltire.. I felt very confident and assured that I was getting the best service and knowledge the retail tire sales industry has to offer. He procured four steel rims for my new Bridgestone Blizzaks where the CDN TIRE store where I purchased them was unable to do so.. Good work, Rob. A nice finishing touch was that you washed my 2013 Dodge Grand Caravan. Thank yosu.